Call us Monday - Saturday 9.00am - 5:30pm

01704 870432

 

Terms and Conditions

 

All orders placed on our site are payable in GB Pounds Sterling. You may use the currency buttons in the top left of the pages to convert our prices to euros or dollars to act as a guide.

We aim to despatch goods the same day as they are ordered. If there is going to be a delay of more than 24 hours before we despatch we will let you know by email.


Overseas Customers:
Non EEC countries will not pay the 15% UK VAT tax, this will be deducted when you choose your country from the drop down menu at the checkout.

Goods can be delivered either to your home address, to an alternative address or to your work, but if you are paying with a credit/debit card and request goods to be delivered to an address which is not the one that is known to the card issuer then certain security issues will be raised. You must fill in the relevant part of the order form which notifies us of the address which the card issuer is aware of. Verification in these circumstances may delay your order. We strongly recommend that wherever possible goods are sent to the address known to the card issuer.

Small value orders (normally those under £50) will be sent by Royal Mail. Higher value orders may be delivered by courier or Royal Mail, they should arrive between 8am and 7pm, Monday to Friday and will require signing for. If you are out a card will be left for you to go and collect your delivery from the nearest depot or sorting office


Cancellation of Order and Returns:

As a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you. You must return the goods to us at your own cost or you may ask us to arrange collection, which will be chargeable. We advise you to ensure the goods are well packed and adequately insured during any return journey that you organise.

We shall refund the total amount of money paid by you for the goods, less any costs we may have incurred for collection.

Please remember that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods, which should be in as new condition.